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Log a Support request with Indeecom

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Level 1 Support
Response Time: Within 5 Business Days
Use: Level 1 support request do not require a rapid response and do not include service connection failure, hardware failure, software failure or a technical problem that results in a customer or agent not being able to access the platform.    


Level 2 Support
Response Time: Same Business Day
Use: Level 2 support offers agents and their customers a same day support service for non critical technical failure. Level 2 requests include business service connection or hardware failure, software failure, general software usage questions, software and account configuration questions.


Level 3 Support - urgent*
Response Time: Within 10 Minutes
Use: Level 3 support is for Mission Critical resolution. Indeecom's technical support team and developers stop all works until the request has been resolved. Please note a charge will apply if your support request is non critical.


PLEASE NOTE: *A charge will apply for LEVEL 3 SUPPORT requests that do not adhere to Indeecom Pty Limited's Support and Maintenance 'Use'


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